My Rental

All Gazelle Store products are pre-owned devices that go through a certification process. The Gazelle Certification process includes a rigorous inspection process involving a 30-point functional and cosmetic inspection. This ensures that the devices you order are in accurate cosmetic condition and perfect working order. Additionally, all devices are reset to factory settings prior to shipment.

All Gazelle Flex Certified devices are guaranteed to be 100% perfectly functional. The screens of these devices are in very good condition. There may be light scuffs or nicks that do not affect the functionality of the phone. See below for example:

Your first monthly payment of your selected plan and the one-time initiation fee of $49.99 is due at checkout. Your payments are then scheduled on a monthly basis, starting three days after you receive an email notifying you that your product is on its way.

Example: If you ordered on September 12 and your product was shipped on September 14, the second payment is due on October 17. The third payment will be charged on November 17, and so on, until the Rental Contract Term ends. You can keep renting on a monthly basis for the same price.

To log into you account got to "My Account", locate your rental order under “Transaction History” and click on “View Rental". On the portal you can see the history of your payments, see your upcoming payment, change your payment information and cancel your Rental Contract Term.

After the end of your initial Rental Contract Term, your agreement rolls over to a month-to-month term so you can continue enjoying your device seamlessly.

You have the freedom to cancel and return your device within thirty (30) days from when you ordered it. Please take photographs of your shipping box, and take a photograph of your device.

Please hold onto your order and all its packing material. Our agents will want to know your Order Number, Name, Phone Number, and the photographs of your package and device.

If it has been past thirty (30) days of your order date, please contact Customer Support here for assistance.

Unfortunately, we do not currently repair phone or provide device insurance for Gazelle Flex. You will need to go to a phone repair shop to repair the device that has been damaged.

You will need to contact our customer service team as soon as possible.
Your device will then be marked as lost or stolen and we will block the device from being used.

We will collect 2 payments:

1. An early cancellation fee equal to just 50% of your monthly Rental Contract Term cost, multiplied by the number of months remaining on your Rental Contract Term.
2. A replacement fee equal to the current fair market value of the product.