Orders & Payments

Gazelle Flex accepts all major debit and credit cards. We currently accept Visa, MasterCard, American Express, Discover.
Gift Cards and pre-paid cards are not accepted.

Your Gazelle Flex order will arrive with your device, a charging cable, and an insert with activation instructions. Please note that we do not include charging blocks or any other type of accessory with orders placed.

If you’re looking for an update on an order your placed, you can login to your Gazelle account to view your Transaction History. We also send emails with your order confirmation, and any order updates.

We recommend checking your emails with the email address you used at checkout. The order status can be checking by clicking “View Rental” in your confirmation email.

If your box was damaged or tampered with at time of delivery, please follow these steps so we can better help you!

1. Take a photo of your box before you open it!
2. Open your package and check to see if your item has arrived undamaged and not tampered with.
3. Check the functionality of your device and make sure it works as expected. If your device appears to be tampered with, please take a photo of your device.
4. Write down your IMEI/MEID number. Need help finding your IMEI/MEID number? Read our guide here.
5. Please hold onto your order and all packing material.
6. Contact us immediately here. Please provide us with your Order Number, Name, Phone Number, IMEI/MEID number, and the photos of your package and device.

We will try our best to cancel your order before it’s been fulfilled. Please contact our Customer Support team here. Providing details of your order will help us locate your order in a timely fashion.

Cancelled orders cannot be reinstated. A new order must be placed to proceed with a new Rental Contract Term.